Disclaimer

Wavefront Wellness Physiotherapy and Coaching

Last Updated: 27/03/2026

General Information

  • Services provided by Wavefront Physiotherapy and Coaching are delivered virtually with the exception of home visits for follow ups only in and around Exeter area at the discretion of the staff, there is no obligation for this.

  • All services are for adults aged 18 or over only. We do not provide services to paediatric populations including children or young people under the age of 18.

  • Remote Physiotherapy has inherent limitations compared to in person care. Certain physical examinations and manual treatments cannot be performed virtually.

  • We cannot provide ANY emergency or urgent medical care. If you experience severe or concerning symptoms, call 999. 

Exclusions

 We will not accept clients presenting with:

Red Flag Symptoms: If you have any of the following symptoms, you must seek urgent medical attention, and we will not provide either physiotherapy or coaching services. 

  • Unexplained weight loss 

  • Unremitting night pain or severe night pain

  • Night sweats 

  • Fever

  • History of cancer

  • Recent significant trauma

  • Unexplained neurological symptoms e.g. new weakness, numbness, pins and needles, changes to bladder and bowel function, saddle anaesthesia.

  • Signs of infection such as redness, swelling, heat, fever or feeling generally unwell. 

  • Severe unexplained pain.

Neurological Indications: We cannot treat clients with conditions suggestive or serious or progressive neurological involvement, including:

  • Sudden onset or weakness or paralysis.

  • Loss of bladder or bowel control.

  • Numbness, pins and needles of nerve pain in the saddle region.

  • Suspected spinal cord compression or cauda equina compression. 

If any of these apply, you will be directed to seek immediate assessment by a GP, emergency department, or appropriate specialist. 

Client Responsibility

  • It is your responsibility (the client) to provide accurate and complete information about your medical history, symptoms and health status. 

  • By engaging with our services, you confirm that you do not present with any of the named red flag symptoms or neurological symptoms. 

  • You agree that you are fit to participate in exercise and understand that exercise carried the risk of injury. 

No Guarantee of Results

Outcomes from physiotherapy or coach vary between individuals. We make no guarantees regarding specific results, improvements or recovery timelines. 

Medical Advice Disclaimer

  • Information provided in consultations, exercise programmes, or coaching sessions is for guidance only and should not replace medical advice from your GP, consultant, or emergency services/care providers. 

  • If your condition changes or your develop any concerning symptoms such as the ones discussed, you must stop exercising and seek immediate medical attention.

Privacy Policy 

Wavefront Physiotherapy and Coaching

Last updated 27/03/2026

Introduction

Wavefront Physiotherapy and Coaching is committed to protecting and respecting your privacy. This Privacy Policy explains how we will collect, use and safeguard your personal information when you use our website, physiotherapy or coaching services. 

We comply with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all its applicable privacy laws. 

What Information we Collect

We may collect and process the following information:

Personal Identification Information

  • Name, date of birth, address, email, phone number.

Health and Medical Information

  • Health and past medical history, injury details, medications, lifestyle information and other details that you (the client) disclose during consultations or in pre-screening forms. 

Payment information

  • Billing details and transaction records (payments are processed securely through third-party providers; we do not store card details)

Technical information

  • Information about how you use our website (IP address, browser type, cookies, analytics)

How We Use Your Information

We use your information for the following purposes:

  • To provide physiotherapy consultations and coaching services. 

  • To assess your suitability for online services through screening.

  • To create and deliver personalise exercise programmes. 

  • To communicate with you about bookings, updates, or follow up sessions.

  • To meet professional, legal and regulatory requirements. 

  • To process payments.

  • To improve our services and website experience. 


Legal Basis for Processing

We process your information under the following legal grounds:

  • Consent: You provide consent when you, submit forms, book services, or disclose health details. 

  • Contract: We need personal information to deliver the services your purchase. 

  • Legal obligation: We may need to retain records in line with healthcare and professional regulations. 

  • Legitimate interest: To improve services and ensure safe practise. 


How We Store and Protect Your Data

  • Health and personal records are stored securely in password- protected systems. 

  • Only authorised personnel (Your practitioner/coach) have access.

  • Records are kept in accordance with professional standards (Usually 8 years).

  • Data is not transferred outside of the UK without appropriate safeguards. 


Sharing Your Information

We will not sell or share your data with third parties for marketing. We may share your information only when:

  • Required by law

  • With your explicit consent

  • With secure third-party services used for business operations such as payment processing, video consultation platforms or booking systems. 


Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data.

  • Request corrections to inaccurate information.

  • Request deletion of your data where legally possible.

  • Restrict or object to certain types of data processing. 

  • Withdraw consent at any time.

  • Data portability (receive a copy of your data in a machine-readable format). 

To exercise your rights, contact us at charlie.daveywavefront@gmail.com


Cookies and Website Use

Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings if you prefer. 


Data Retention 

  • Health records: Retained for at least 8 Years after your last consultation (or longer if required by law).

  • Non – health records (e.g. email enquires): Kept only as long as necessary for business purposes. 


Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights contact:

Wavefront Physiotherapy and Coaching

If you are unsatisfied, you have the right to lodge a complaint with the Information Commissioners Office (ICO) at www.ico.org.uk


Terms and Conditions

Wavefront Physiotherapy and Coaching 

Last Updated: 29/03/2026

Introduction

Welcome to Wavefront Physiotherapy and Coaching. We provide virtual Physiotherapy consultations and online coaching services, with the exception of some in person follow up in and around the Exeter area. By booking a consultation, purchasing a program or guide, or otherwise engaging with our services, you (the client) agree to these Terms and Conditions.

These Terms and Conditions are governed by the laws of England and Wales. 

Scope of Services

Physiotherapy

  • Consultations are delivered online via a video call using Rehab guru. To participate in this, you will be sent an email, which you will provide when booking the consultation. The initial consultation will last 45 Minutes. 

  • Physiotherapy initial consultations will include a subjective assessment where we will discuss the history of your presenting condition and symptoms. In addition, to a guided objective assessment, this will be self-performed by you (the client) with the guidance of a HCPC registered Physiotherapist. 

  • Exercise programming and rehabilitation plans are delivered via the Rehab Guru app.

  • Follow up consultations may be booked in to monitor progress and adjust programming, this discussion will be initiated in your first consultation, as it the decision of both you (the client) and the physiotherapist. 

Limitations: Remote physiotherapy does not allow for all physical tests and techniques to be carried out, that would be available in person. This may limit the scope of assessment and treatment. If you would like an in person follow up, these can be provided around Exeter, Woodbury and Exmouth.

Coaching

  • Coaching services additionally include and initial consultation, lasting 45 minutes. You (the client) will then have a discussion with our coach to highlight which coaching avenue you wish to take. This can be either, a one-off personalised program. Or, and ongoing coaching service.

  • Our ongoing coaching services include a program and, weekly check ins booked in with our coach to change and adjust programming as required. This may be based upon lifestyle factors such as fatigue, progress, injury. 

  • Coaches have one week to deliver your initial program, if this needs to be extended for any reason, documentation in the initial assessment will reflect this. 

Note: Coaching is not medical care and should not be replaced from a qualified healthcare provider. 

Client Responsibility

  • You have a responsibility to provide accurate and complete information about your health, medical history and symptoms. As a private service, we have zero access to your medical records, therefore it is your responsibility to be truthful. Any withhold of relevant information which then impacts your care, is not at liability to Wavefront Wellness Physiotherapy and Coaching, or the individual practitioners providing the service. 

  • Your MUST complete the pre consultation screening questionnaire. You shall not be able to book a consultation without this. 

  • If any “red flag” symptoms present, such as but not limited to; unexplained weight loss, neurological symptoms, night pain, infections fevers or similar signs, we will not provide physiotherapy services and will recommend you seek the appropriate medical attention. 

  • You are responsible for following any medical advice given by your GP, specialist or other healthcare provider. 

Consent

By booking and attending a session, you confirm that:

  • You understand the limitations or remote physiotherapy and coaching services.

  • You have disclosed all relevant health information truthfully.

  • You accept that exercise carries risks, including possible injury, and agree to participate at your own risk.

  • You will stop exercises and seek medical attention if you experience severe pain, dizziness, chest pain or any additional concerning symptoms. 

Liability

  • We provide services to the best of our professional ability and within our scope of practise.

  • We cannot guarantee specific outcomes or results. 

  • We are not liable for: Injuries caused by misuse or incorrect performance of prescribed exercises. Additionally, issues resulting from clients failing to seek medical care when advised. Injuries or complications arising from undisclosed medical history. Nothing in these terms, excludes liability that cannot be excluded under UK law. 

Payments and Refunds

  • Payments must be made in full prior to the consultation or delivery of any program. 

  • Cancellations: You may cancel or reschedule your appointment within 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice may be charged in full. 

  • Refunds are issued at the company’s discretion and are not available once a consultation or program has been delivered. 

  • Sessions and programmes are non-transferable. 

Intellectual property

  • All exercise programs, guides, PDFs, videos and written materials provided by us remain our intellectual property. 

  • These resources are for your personal use only and must not be shared, copied, distributed, or sold without or written consent. 

Confidentiality and Data Protection

  • We comply with the UK General Data Protection Regulation (GDPR).

  • Your health information and personal details will be kept confidential and securely stored through the utilisation of …

  • Records will be retained in line with professional and legal requirements.

  • Information will only be disclosed if legally required, this may include safeguarding concerns, risk to harm yourself or others.

Coaching Disclaimer

  • Coaching is for performance, fitness and wellbeing purposes. 

  • It is not suitable for medical diagnosis, treatment or Physiotherapy. 

  • You are medically responsible for ensuring that you are medically fit to participate. 

  • You will be required to fill out a PAR-Q prior to coaching services. 

Complaints

If you are dissatisfied with the service, please contact us directly at charlie.daveywavefront@gmail.com.  We aim to resolve complains promptly and professionally. 

If you remain dissatisfied, you may arise concerns through the relevant insurance company or the Health and Care Professions Council (HCPC), if in relation to Physiotherapy services. 

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.